Free consultation first
We spend up to 10 minutes understanding the problem. If I don’t think I can fix it, we stop and you owe nothing. The consultation does not silently become paid time.
Simple, visible pricing
Know the price before paid support begins.
The consultation is free for up to 10 minutes. If I think I can help, I recommend a time option and explain the plan before you decide whether to continue.
Launch pricing for the first 10 customers
The launch price applies to each eligible customer’s first paid appointment. Later appointments use regular pricing. The offer is never tied to a review or recommendation.
| Remote support time | Regular price | Launch price |
|---|---|---|
| Up to 30 minutes | $45 | $40 |
| Up to 60 minutes | $75 | $65 |
| Up to 90 minutes | $110 | $95 |
| Longer or unusual work | Exact custom quote | |
These are time options, not service tiers. You are not expected to diagnose the complexity or pick one without guidance.
You approve the price
If I think I can help, I explain the proposed work, recommend a time option, and give you the price. Paid support starts only after you agree.
No surprise overtime
If I simply underestimate the original work, there is no additional labor charge. If the work materially changes or you add a new request, I pause and give you a separate exact quote before continuing.
Support time is not a guaranteed fix.
The quote covers the original problem and proposed work based on what we know during the consultation. I’ll state the actual result clearly, including when a problem needs a specialist, manufacturer, or in-person repair.
Start with the problem
I’ll help you choose the sensible amount of time.
Email what the computer is doing and what you need it to do instead.
Email for help